Privacy Policy

Last Updated: 26 July 2025

1. Introduction

Welcome to Calyx Play Therapy. We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website: www.calyxplaytherapy.co.uk (the "Site"), which is powered by Squarespace.

2. Who We Are

Calyx Play Therapy
Email: calyxplaytherapy@gmail.com
Data Controller: Calyx Play Therapy

We are the data controller of any personal data you provide to us.

3. What Data We Collect

We may collect the following personal data:

  • Contact Information: such as your name, email address, phone number when you fill out a contact form or email us.

  • Client Details: if you are a client (or a parent/carer of a client), we may collect additional sensitive personal data with your explicit consent.

  • Technical Data: such as IP address, browser type, device type, operating system, pages viewed, and referring website, automatically collected by Squarespace.

  • Cookies and Analytics: information gathered through cookies (see section 8 below).

4. How We Use Your Information

We use your data to:

  • Respond to enquiries sent through our contact form or email.

  • Manage appointments and client interactions.

  • Maintain professional records in accordance with regulatory and ethical standards.

  • Improve website performance and user experience through analytics.

  • Comply with legal or regulatory obligations.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent – where you have given us clear permission to do so.

  • Contract – to take steps or perform obligations under a contract (e.g., therapy services).

  • Legal obligation – to comply with UK law.

  • Legitimate interests – for the purposes of managing our business and website, unless overridden by your rights.

6. How We Share Your Data

We do not sell or rent your personal data.

We may share your data with:

  • Squarespace, which hosts our website. Squarespace may process personal data as part of its hosting and analytics services.

  • Professional advisors such as insurers or legal consultants if necessary.

  • Regulatory bodies or safeguarding authorities, only when required by law or ethical obligation.

  • Other third-party services, only with your consent or where legally permitted.

7. How We Store Your Data

We take appropriate technical and organisational measures to secure your personal data. Information provided through the website may be stored on Squarespace servers, which are located in the United States and other countries.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or adequacy decisions.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand user behaviour and improve website performance.

  • Collect anonymised analytics via Squarespace and optional third-party services.

You can control cookies through your browser settings or opt-out of analytics tracking where available.

9. Your Rights Under UK GDPR

You have the following rights:

  • Access – to request a copy of your personal data.

  • Rectification – to correct inaccurate data.

  • Erasure – to request deletion of your data where appropriate.

  • Restriction – to request limits on how your data is processed.

  • Data Portability – to receive your data in a portable format.

  • Objection – to object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent – where processing is based on your consent.

To exercise any of these rights, please contact us at calyxplaytherapy@gmail.com.

10. Retention of Data

We retain personal data only as long as necessary for the purposes outlined above and to comply with legal or professional obligations. Therapy-related records are typically kept for a minimum of 7 years in line with professional guidelines.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date.

13. Contact Us

If you have questions about this policy or your data, please contact:

Calyx Play Therapy
Email: calyxplaytherapy@gmail.com
Website: www.calyxplaytherapy.co.uk
If you are not satisfied with our response, you have the right to contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

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Cookie Policy